TagSupport

Another plus for Apple Support

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A while back, while we were on a trip, my wife dropped her 13″ MacBook pro. It was not the first time she dropped it, but it was enough to kill it. (it was a short distance on to a carpeted floor in the hotel). She got home and I did some diagnosis. The hard drive wasn’t recognized. I used all my tools, and assumed that it was just a bad HD, and that we could replace it easily enough...

Customer support followup – Bose Headphones

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Last Thursday, my Bose Quiet Comfort 2 headphones broke. I was bummed, but hey, they were almost 10 years old, so I couldn’t complain about the life. I tweeted about it, and somebody (not Bose) said that I should call their support line, as they often offer smoking prices to exchange your broken headset with a new one. I figured, why not try. ┬áSo I called. After a very simple IVR, I got to...

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