This is the email I sent to Capitol Honda in response to their badgering me to rate my service experience excellent. I thought I would share it. I already posted it as a review on Yelp. Perhaps you should not have emailed me. Having recently moved from Arizona to California, and needing a minor service, as well as obtaining a smog test to register my S2000, I booked an appointment at your...
I have been spoilt. In Arizona, the major dealers all competed with each other to provide awesome customer service. As there was plenty of competition with the independent service shops, many who were excellent, they needed an edge to keep customers coming back. I had become accustomed to fast internet, good coffee, fresh donuts and pastries, ample “quiet” comfortable chairs, and...
Last Thursday, my Bose Quiet Comfort 2 headphones broke. I was bummed, but hey, they were almost 10 years old, so I couldn’t complain about the life. I tweeted about it, and somebody (not Bose) said that I should call their support line, as they often offer smoking prices to exchange your broken headset with a new one. I figured, why not try. So I called. After a very simple IVR, I got to...